Definitions

The Service Provider

Name of the party providing the services (hereinafter: "Service Provider"):

Represented by:

Lajos Gáspár Managing Director
GSM:	+36(20)364-34-13
	+49(160)325-84-05
E-mail:	gaspar.lajos@glsys.eu
	info@glsys.eu
Postal address:	H-9022 Győr, Árpád út 65. fsz. 1.
Website:	https://glsys.eu

You can find the company information and contact details at https://glsys.eu/en/company_information.

The User

User means any natural person, legal entity or business association without legal personality who or which orders, uses and subscribes to the Service, or to whom or which the Service Provider provides a service.

Reseller

Reseller means a User who uses the Service Provider's services in its own name, for its own customers, for the purpose of resale or integration into its own service.

User of the Reseller means a natural or legal person or an organization without legal personality who or which uses the service not directly from the Service Provider but from the Reseller.

Party, Parties

The Service Provider and the User are hereinafter jointly referred to as the Parties. If the service is used by a Reseller, the Reseller qualifies as the User in relation to the Service Provider and acts as an independent contracting party in relation to its own customers.

The User of the Reseller does not become a direct contractual partner of the Service Provider unless a separate direct contract is concluded between the Service Provider and the User of the Reseller.

The GTC and their availability

This document contains the General Terms and Conditions of the Service Provider (hereinafter: GTC).

The Service Provider makes the GTC available on its website at https://glsys.eu/en/gtc.

Scope of the GTC

The Service Provider is entitled to amend these General Terms and Conditions. The current text is available on the Service Provider's website. Any amendment to the GTC enters into force upon publication on the website, unless the amendment provides otherwise.

Service

Subject of the Services, content of the contract

The Service Provider provides the User with the services specified in the Service Contract or Domain application, under the conditions set out in the valid price list published on the website and in these GTC.

The scope of services provided by the Service Provider includes domain registration, nameserver maintenance, hosting, website and electronic mail services, and the technical implementation and operation of these services.

Use of the Services

The use of the Services by the User is voluntary.

Payment of service fees

The Service Provider provides cash payment and bank transfer as payment methods for subscription fees.

The payment deadline for invoices issued by the Service Provider is 8 calendar days, unless the Parties agree otherwise. In case of late payment, the Service Provider may charge statutory default interest pursuant to Section 6:155 of the Hungarian Civil Code.

If the User fails to meet its payment obligation even within 8 days after expiry of the payment deadline, the Service Provider is entitled to suspend the Service after prior written notice. Suspension does not release the User from the existing payment obligation. If the debt is not settled within a further 15 days after suspension of the Service, the Service Provider is entitled to terminate the Contract with immediate effect.

Rules for fee changes

The Service Provider may unilaterally modify the fees of the Services. A fee change means any modification that increases the amount payable by the User, excluding a statutory change in the VAT rate, which the Service Provider may apply without prior notice.

In case of a fee change, the Service Provider notifies the User of the planned modification at least 30 days in advance by e-mail to the provided contact e-mail address and publishes it on its website at the same time. If the notification is not given, the fee change does not become effective against the User.

If the User does not accept the fee change, the User is entitled to terminate the Contract free of charge and with immediate effect within 30 days from receipt of the notification, in accordance with the provisions of the Termination chapter.

Domain nameserver service

The Service Provider undertakes to make the User's domain names accessible on the Internet and, within this framework, manages the DNS records requested by the User. The Service Provider does not provide direct access to DNS management; all changes must be reported through the Service Provider's contact channels.

Domain registration and administration

In the case of domain registration, maintenance, modification, transfer and deletion, the current registrar, registry and regulatory conditions applicable to the relevant top-level domain (TLD) apply. By applying for a domain, the User accepts that the Service Provider performs domain-related administration directly or through a contracted registrar, according to the rules applicable to the given domain extension.

Special conditions of domain extensions

Additional eligibility, territorial, administrative or documentation requirements may apply to certain domain extensions. Compliance with these requirements is the responsibility of the User.

Domain fees and suspension

The timely payment of domain registration and maintenance fees is the responsibility of the User. The Service Provider is not obliged to advance these fees on behalf of the User; if it nevertheless does so, the User is obliged to reimburse the resulting amount. In the event of non-payment or failure to reimburse, the Service Provider is entitled to suspend domain-related administration, renewal and related services within the framework of the applicable registry and registrar rules, and assumes no liability for consequences arising from expiry, deletion or release of the domain.

Hosting service

The Service Provider undertakes to provide storage space for the User's website, electronic correspondence and other data, and to provide FTP service for the User's intended use of the storage space 24 hours a day.

Within the framework of the Service, the Service Provider does not set a "hard limit"; if the User exceeds the amount of data specified in any hosting package provided by the Service Provider, the Service Provider automatically assigns the User to the next larger package.

The Service Provider invoices storage usage based on the value measured on the last day of the month of the Service renewal date.

Our current hosting and domain price list is available at https://glsys.eu/docs/GLSYS_Tarhely_es_Domain_arlista.pdf.

Hosting provider liability and unlawful content

The User is responsible for the content, files, data and applications placed, transmitted or made accessible on its hosting space. The Service Provider does not review content placed by the User in advance and assumes no liability for its legality, accuracy or up-to-dateness.

The User may not place or make accessible any content that violates law, third-party rights, public morals or the provisions of these GTC. Such content may include, in particular, infringing, harmful, misleading content, content involving unauthorized data processing or content endangering the operation of IT systems.

If the Service Provider becomes aware of unlawful content or content violating the GTC, or receives a report, authority request or court decision concerning such content, it is entitled to take necessary and proportionate measures. Such measures may include, in particular, restricting access to the affected content, partially or fully suspending the service, or requesting the User to cease the infringing state.

The Service Provider receives reports concerning unlawful, abusive or GTC-violating content and activities at abuse@glsys.eu. Based on the report, the Service Provider is entitled to take necessary and proportionate measures.

Fees for hosting service

The Service Provider determines and invoices the hosting service fee at the end of the billing period, based on the storage size actually used by the User, measured on the last day of the month of the renewal date. The User is obliged to pay the fee according to the current pricing based on the storage used during the billing period.

The Service Provider may send the User a monthly information e-mail about storage usage to the contact e-mail address provided by the User. Failure to provide this information does not affect the User's payment obligation based on actual storage usage.

Website service

The Service Provider undertakes to make the User's website accessible on the Internet and, in order to ensure this, provides HTTP and, on request, HTTPS services for intended use 24 hours a day.

Electronic mail (E-mail) service

The Service Provider undertakes to make the User's e-mail addresses accessible on the Internet and to provide POP3, IMAP and SMTP services for intended use 24 hours a day.

To ensure secure and spam-free use of the Service, the Service Provider applies SPF, DKIM, DMARC and other spam and virus filtering technologies. The use of these tools requires the User to send e-mail from e-mail domains managed by the Service Provider exclusively through the Service Provider's system.

The Service Provider strives to forward and deliver messages as soon as possible; however, due to the nature of the technology, it cannot assume any obligation or liability for instant message delivery.

Logging, backup and restoration

The Service Provider may process technical log data for the secure and proper operation of systems, troubleshooting, prevention of abuse and enforcement of legal claims.

The Service Provider may create backups of data and settings placed on its servers in order to improve the operational reliability of the service. Backup does not constitute an independent archiving or data retention service and does not replace the User's own data backup obligation.

The User is also obliged to ensure its own backup of data important to it. In the absence of a specific agreement, the Service Provider assumes no liability for the existence, completeness, up-to-dateness or successful restorability of backups.

The Service Provider accesses the content of backups exclusively for troubleshooting, restoration, security inspection, abuse prevention or fulfillment of legal obligations.

Data restoration may be performed upon specific request, according to the Service Provider's possibilities. Restoration may be subject to a fee if provided for in the current price list or in a separate agreement between the Parties.

Contract

The Contract and the method of its conclusion, scope and validity

The Contract:

• is an agreement concluded by the Service Provider for providing the Service and by the User for using the Service, consisting of these GTC and the Order Form(s).
• is concluded in Hungarian, electronically, between parties not physically present, for an indefinite period, by the Parties' "conduct implying intent". The Parties are not obliged to conclude a separate written contract.
• may be terminated with immediate effect if the other Party breaches the Contract.
• ordinary termination does not release the Parties from obligations arising up to the date of termination, such as payment obligations.

The Service Provider provides paper-based or online ordering options for ordering its services.

In case of paper-based contracting, the User accepts the provisions of these GTC by signing the Contract; in case of online contracting, by ordering and using the Service.

The Service Provider records the orders and makes them subsequently available for the period specified in the Privacy Policy.

Conclusion of the contract

The contract relating to the Service is concluded by placing the order, accepting the GTC, and by the Service Provider sending a confirmation or payment request. Activation of the Service may be conditional upon payment of the due fee.

Settlement of the invoice or payment request qualifies as acceptance of the ordered Service and these GTC, provided that the User subsequently uses the Service.

Handling of data after termination of the Contract

After termination of the Contract, whether by termination, withdrawal or other reason, the Service Provider retains the data, e-mail accounts and other content stored on the User's hosting space for 30 calendar days and thereafter deletes them permanently. It is the User's responsibility to save its data to its own device before termination of the Contract or within the 30-day retention period.

During the 30-day retention period, the Service Provider enables data export upon separate request and does not charge a fee for it, unless the export requires extraordinary resources and this is included in the current price list.

Domain names are governed by the applicable registry and registrar rules; termination of a domain does not necessarily result in immediate deletion of the domain.

Data recording, data security

Our current privacy notice is available at https://glsys.eu/en/privacy_policy.

Subcontractors and processors

The Service Provider is entitled to use subcontractors and contributors to fulfill its contractual obligations. If these subcontractors access the User's personal data, they qualify as processors under Article 28 of Regulation (EU) 2016/679, the GDPR, and the Service Provider concludes a data processing agreement with them.

The list of currently used processors is contained in the privacy notice.

Rights and obligations

Rights and obligations of the Service Provider

The Service Provider is entitled:

• to invoice the User for the fees specified in the valid price list. The first invoice is issued by the Service Provider upon fulfillment of the order and must be settled by the User upon conclusion of the Contract.
• to unilaterally modify the content and fee of its Services.
• to suspend the Service or terminate the Contract with immediate effect if the User violates the following rules:
  
  • It is prohibited to place materials on the storage space that are unlawful, infringe copyright or violate good taste.
  • It is prohibited to place and run program code on the storage space that may cause damage, is unsuitable for running on a shared system, significantly slows down the server or hinders its normal operation.
  • It is prohibited to use server access to commit, assist or incite violations of copyright or intellectual property law. This prohibition also applies to making private e-mail messages available to third parties in any way without the author's express prior consent.
  • It is prohibited to sell or distribute for business purposes the e-mail addresses of Users on the server to third parties without prior written consent.
  • It is prohibited to send unsolicited advertising e-mails, harass other users, or send e-mails to address lists containing collected or purchased e-mail addresses to which the recipients did not subscribe voluntarily.
• to carry out maintenance announced in advance. The planned duration of maintenance may be up to 2 hours on working days and up to 4 hours on weekends or public holidays. In the case of extraordinary intervention required for security or operational reliability reasons, the Service Provider is entitled to perform maintenance with shorter prior notice or, in justified cases, without prior notice.
• to create backups of data and settings placed on its servers as an additional service. Backup does not replace the User's own data backup obligation; the User is obliged to ensure its own backup of data important to it.
• to apply temporary technical measures if the User's service causes extraordinary load, endangers services of other users, or affects system security or stability. The measure must be limited to the necessary and proportionate extent.

The Service Provider is obliged:

• to provide the services specified in these GTC with a minimum annual availability of 99.5%. This means at most approximately 43 hours and 48 minutes of unplanned service outage per year. The availability calculation does not include pre-announced maintenance, which may take 2 hours during the week and 4 hours on weekends, errors arising within the User's sphere of interest, force majeure events, and outages caused by failures of the Internet network or third-party services.
• to cooperate with acting authorities and courts in order to investigate any infringement, and in this context the Service Provider complies in particular with any data provision requests from such authorities or courts. In such cases the User may not assert any claim for damages.
• to do everything that can be expected of it with due care to protect data placed by the User on the Service Provider's servers; however, it assumes no liability for the data or for consequential damages resulting from data loss.
• in the event of an error in the Service, to arrange for the error to be remedied as soon as possible in the manner expected of it. The User reports the detected error through the contact channels available on the Service Provider's website; the Service Provider investigates every report and informs the User of the result by e-mail. Handling of error phenomena unrelated to the Service does not fall within the Service Provider's scope of responsibility.
• to inform the User about changes affecting the content and/or fees of its Services at least 30 days before the planned modification, by e-mail and by publication on its website.

Rights and obligations of the User

The User is entitled:

• to use the ordered Services 24 hours a day, 365 days a year.
• to use the Service within reasonable limits without restriction on storage size.
• to receive regular monthly electronic e-mail notification about the size of the used storage. This must be requested from the Service Provider.

The User is obliged:

• to provide the data, access credentials and technical information necessary for the performance of the Service accurately and up to date. The Service Provider is not liable for delays, errors or additional costs arising from incorrect, incomplete or delayed data provision.
• to notify the Service Provider immediately, but no later than within 8 days, if its contact details, especially e-mail address, billing address or representative, change. The Service Provider assumes no liability for damages arising from failure to notify, including failed delivery of expiry notices or invoices.
• to keep the access credentials used by it, including username, password, FTP access and e-mail account data, confidential and to ensure that they do not become known to unauthorized persons.
  The Service Provider assumes no liability for damages arising from unauthorized use, sharing or loss of access credentials. If the User detects or suspects unauthorized use of its access credentials, it is obliged to report this to the Service Provider immediately and change its password without delay.
• to assume responsibility for the legality, security and up-to-dateness of applications, extensions, templates, scripts and other software installed or used by it, unless their maintenance has been undertaken by the Service Provider under a separate contract. At the same time, the Service Provider is not obliged to continuously examine the license entitlement, security status or vulnerabilities of software installed by the customer.

The User acknowledges that:

• the Service Provider does not provide physical access to the IT equipment underlying the Service; the data are accessible to the User exclusively by electronic means.
• the Service Provider is entitled to assign the User to a larger, where appropriate individual, service or hosting package if required for maintaining the Service.
• when using electronic mail services provided by the Service Provider, the User can send mail from the given e-mail addresses exclusively through the Service Provider's system. Messages sent through other providers may be marked as spam on the recipient side.
• the Service Provider cannot guarantee the complete security of data stored within the framework of free, regularly created but optional backups. The Service Provider assumes no liability for damages resulting from possible data loss, considering the free nature of this additional service, and draws the User's attention to the importance of regular own backups of files stored on the server. The Service Provider does not create backups of folders containing temporary files, such as cache folders.
• the Service Provider fulfills User orders if all conditions necessary for fulfillment have been met.
  In general, the conditions for starting the service include the delivery of the documents necessary for launching the service, payment of the Service fee, clicking the activation link in the case of online orders, proof of compliance with the rules in the case of domain registration, and fulfillment of requests for missing documents. The Service Provider informs the User by e-mail about specific and/or individual conditions.
• the Service Provider is entitled to use subcontractors or other contributors for the fulfillment of any contractual obligations. However, the Service Provider is liable for the activities of its subcontractor(s) as if it had performed them itself.
• with regard to files made available or transmitted on the Internet within the framework of the Service and the information society services provided, under Hungarian Act CVIII of 2001 on Electronic Commerce Services and Information Society Services (hereinafter: Eker. Act) and Regulation (EU) 2022/2065 on a Single Market for Digital Services (hereinafter: DSA), the User qualifies as the service provider responsible for the content.
• under the rules of the Eker. Act and the DSA, the Service Provider qualifies as an intermediary service provider in relation to the Service and therefore, under applicable laws, the Service Provider is not liable for infringing content placed by the User on the Service Provider's hosting space within the framework of the Service.
• the Service Provider cannot be held liable if, due to the lack of fulfillment of conditions, it does not provide any of its Services, especially the Domain Service, or provides it to another User, or if a third party acquires the domain name at another registrar.

Prohibited use

The User may not use the Service for any purpose that violates law, infringes third-party rights, is harmful, misleading, spam-like, or endangers the security, availability or proper operation of the Service Provider's systems.

In particular, running malicious or vulnerable program code, unauthorized access attempts, excessive resource usage, sending unsolicited electronic messages, sending e-mails with forged headers, placing phishing or misleading content, and storing or distributing content that infringes copyright or other intellectual property rights are prohibited.

The Service Provider is entitled to restrict, suspend or terminate the Service with immediate effect if the User violates the provisions of this section or if the Service endangers the operation of other customers.

Termination

Ordinary termination

The User may terminate the Contract at any time, without justification, in writing by e-mail. Termination enters into force on the day it arrives at the Service Provider, unless the User specifies a later date.

The User's right of termination in the event of a fee change is set out in the Rules for fee changes chapter.

Unilateral modification by the Service Provider and right of termination

If the Service Provider unilaterally modifies the content or fee of the Service and the User does not accept the modification, the User is entitled to terminate the Contract free of charge and with immediate effect until the modification enters into force, but no later than within 30 days from receipt of the notification of the modification. In the absence of the right of termination, the unilateral modification is not effective against the User.

Termination with immediate effect

Either Party is entitled to terminate the Contract with immediate effect if the other Party breaches a material obligation arising from the Contract and fails to remedy it within 8 days from notice. Even in case of termination with immediate effect, the Service Provider is entitled to invoice the fee for Services provided up to the date of termination.

Consumer right of withdrawal

If the User qualifies as a consumer, meaning a natural person who concludes the contract for purposes outside their professional or economic activity, then under Hungarian Government Decree 45/2014. (II.26.) on distance contracts, the User is generally entitled to a 14-calendar-day right of withdrawal, which may be exercised from the date of conclusion of the Contract.

The consumer must notify the Service Provider of the intention to withdraw in writing by e-mail through the Service Provider's contact channels. The right of withdrawal is deemed to have been exercised within the deadline if the consumer sends the withdrawal statement before expiry of the deadline. In case of withdrawal, the Service Provider refunds the fee already paid within 14 days.

The consumer acknowledges that if the consumer expressly requests commencement of performance of the service before expiry of the 14-day withdrawal period and simultaneously declares that the consumer acknowledges losing the right of withdrawal after full performance of the service, then after full performance of the service the consumer may no longer exercise the right of withdrawal.

In the case of domain registration, modification, transfer or other administration performed with the involvement of an external registry or registrar, the possibility of withdrawal may be limited after commencement of performance, especially if the transaction cannot be reversed under the registry or registrar rules applicable to the given domain or if it entails a payment obligation.

In case of withdrawal, the Service Provider refunds the fee paid by the consumer within the deadline specified by law, except for fees and costs connected to a service already commenced or performed at the express request of the consumer, or to external registry or registrar fees.

Resellers

The Reseller assumes responsibility for its own Users, their activities, data, content and the fulfillment of their obligations related to use of the Service.

The Service Provider does not provide direct customer support to the Reseller's Users. The Reseller's Users must primarily contact the Reseller with their questions, error reports and requests related to the service.

Force majeure

Neither Party is liable for performance of contractual obligations in cases where an unavoidable external cause outside the Parties' sphere of interest occurs. Such circumstances include, in particular but not exclusively, the collapse of the backbone network of an Internet service provider, natural disaster, fire, flood, order of an authority, state of emergency, uprising, civil war, war, strike or similar work stoppage, server attack, hacker attacks, unauthorized access, etc.

If the duration of suspension due to a force majeure event exceeds two months, either Party is entitled to terminate the contract without notice for the future.

Force majeure events do not exempt the User from payment of invoices for services already performed.

Error reporting and customer support

The User may report errors and technical problems related to the Service through the contact channels indicated on the Service Provider's website. The Service Provider handles reports according to its possibilities and depending on the nature and severity of the error. The Service Provider does not undertake a guaranteed response time or troubleshooting deadline unless the Parties have separately agreed on this in writing.

Delivery of notices

Notices between the Parties are primarily sent by e-mail. An e-mail notice is deemed delivered 24 hours after sending, unless the sender receives a delivery failure message, about which the sender must immediately notify the other Party.

The User is responsible for ensuring that the e-mail address registered with the Service Provider is active and capable of receiving messages. The Service Provider is not obliged to use an alternative notification method if e-mail delivery fails for a reason within the User's sphere of interest.

Complaint handling and dispute resolution

The User may submit a complaint related to the Service through the contact channels indicated on the Service Provider's website. The Service Provider examines the received complaint and responds to it, where possible, electronically.

In case of a written complaint, the Service Provider responds in writing within 30 days, in accordance with Section 17/A of Hungarian Act CLV of 1997 on Consumer Protection.

The Parties strive to resolve any disputes primarily by peaceful means and consultation.

If the User qualifies as a consumer, in case of rejection of the complaint the User is entitled to contact the consumer protection authority or the conciliation body competent according to the User's place of residence or stay. In case of rejection of the complaint, the Service Provider informs the consumer about the available legal remedies in accordance with the applicable laws.

The Service Provider's complaint handling e-mail address is: info@glsys.eu.

Intellectual property

The server infrastructure, control panel, configuration systems, software and their documentation operated by the Service Provider constitute the exclusive intellectual property of the Service Provider. The User is not entitled to request direct access to them, copy them, modify them or transfer them to third parties.

By using the Service, the User does not acquire any intellectual property rights over the Service Provider's systems, software or infrastructure. The User retains the intellectual property rights to the content placed on its own hosting space.

Final provisions

In matters not regulated above, the Parties accept the applicability of the relevant provisions of the current Hungarian Civil Code and other applicable laws, and in case of a legal dispute acknowledge the jurisdiction of the competent Hungarian court with subject-matter and territorial jurisdiction, provided that they cannot resolve their dispute primarily by peaceful means.

If any provision of these GTC becomes invalid, null or unenforceable, this does not affect the validity of the other provisions. The invalid provision shall be replaced, within the framework of the law, by a valid provision closest to the purpose of the original provision.

If these GTC are available in several languages and an interpretation dispute or discrepancy is identified between the translations, the Hungarian text shall prevail.

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Supplementary provisions for international users

The following provisions apply in addition to the GTC above to all Users who are not residents of Hungary. This English version of the GTC is provided for informational convenience only. The aim of these supplementary provisions is to ensure that international Users enjoy the same substantive level of protection as the Service Provider extends to its Hungarian customers under Hungarian law. In the event of a conflict, these supplementary provisions take precedence over the general provisions of the GTC to the extent permitted by applicable mandatory law.

Governing law and jurisdiction

These GTC are governed by Hungarian law. Where a User is a consumer — meaning a natural person acting for purposes outside their trade, business or profession — the mandatory consumer protection rules of the law of the User's country of habitual residence also apply, to the extent they afford a higher level of protection than Hungarian law, in accordance with Regulation (EC) No 593/2008 (Rome I) and Regulation (EU) No 1215/2012 (Brussels Ia).

Consumer Users may bring proceedings either before the competent Hungarian courts or before the courts of their country of habitual residence. The Service Provider will not use this choice of jurisdiction clause to deprive any consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence.

Business Users (legal entities and natural persons acting in the course of their trade or profession) agree that the courts of Hungary have exclusive jurisdiction to settle any dispute arising from or in connection with these GTC.

Limitation of liability

Nothing in these GTC excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by negligence, liability for fraud or fraudulent misrepresentation, or any other liability that may not be excluded by law in the User's jurisdiction.

Subject to the preceding paragraph, the limitations and exclusions of liability set out in these GTC apply to the fullest extent permitted by law.

Consumer right of withdrawal — international users

In addition to the withdrawal right set out in the Consumer right of withdrawal section above, consumers habitually resident in an EU or EEA member state are entitled to exercise any more favourable withdrawal rights provided by the mandatory consumer protection laws of their country of habitual residence. The Service Provider will honour such rights.

To exercise the right of withdrawal, consumers may send a clear written statement to the Service Provider's contact e-mail address. No specific form is required. The Service Provider will confirm receipt without delay and process any refund within 14 calendar days of receiving the withdrawal notice, using the same payment method as the original transaction unless otherwise agreed.

Dispute resolution for consumers

Consumer Users are encouraged to contact the Service Provider directly at info@glsys.eu in the first instance, as the Service Provider aims to resolve disputes promptly and amicably. Consumer Users may also contact the consumer protection authority or alternative dispute resolution body competent in their country of habitual residence. The Service Provider will provide information on available dispute resolution options upon request.

Language and interpretation

This English version of the GTC is a translation provided for convenience only. As stated in the Final provisions section, the Hungarian text shall prevail in the event of any discrepancy. Users who require a binding translation into another language are advised to obtain an independent translation at their own cost.

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If you have any further questions, please contact us through our contact form or through our other contact channels.